What truly defines a company?
Is it their products and services offered?
What makes you loyal to a company?
One that cares about their customers?
How about GREAT CUSTOMER SERVICE?!
I placed my awesome order (the one where I used my Loyalty Dollars and got my 96-Load laundry pack for only $3.49) on Friday. When I got home yesterday, my box was waiting for me! Though, right off hand, I noticed something is a little off. It was not in the usual packaging and when I opened it up, all my items were in a big plastic sack inside the box. NOT the normal packaging process. I sort through my stuff and realize something must have leaked as it got all over my dryer sheets and the main laundry detergent was missing! A little hot and bothered by it, quite honestly, I called customer service before even sitting down to dinner.
We came to the conclusion that UPS really did something to the package for something to leak and ruin an item. I am thinking they must have ran over the box!! Within 10 minutes of verifying everything, double checking my information, the representative placed a reorder of my one damaged and one missing item. Within the hour, I received an email notification acknowledging my order and the next morning, received notification that my items have been shipped.
I LOVE IT!!!
